Frequently Asked Questions

What metal is used to make the ornaments?

We work with a metal base of alloy with silver which will be rigid and strong enough to hold the stones and absorb the gold forming done on the jewellery and retain the colour for a long period.

why don’t you use pure silver?

Pure silver has a tendency to get oxidised over a period of time and it’s also very soft to hold heavy stone works.

How much quantity of gold does the jewels carry?

The gold value or content could not be mentioned accurately , though approximately the value could be calculated from the price of the product. Roughly 20-30% of the items metal will the gold content in it.

Can we resale the items?

We give revaluation for the products you buy with us. You can exchange the items for 30% of its original cost for any other products from Queens with no time bar. You should have a bill copy for the same.

How can i maintain your jewellery?

Jewellery should be maintained in zip locks or plastic wraps and boxes, without exposing them to open air. Storing the jewellery in velvet jewel boxes is strictly not advisable.

How long will the colour stay intact?

As we give a thick gold forming layer over the jewels , the colour will stay like gold for a long period of time if maintained properly. Reforming could be done if necessary whenever you need.

Are the stones used precious ?

We use semi precious and genuine quality stones to bring out the original look and feel.

Will there be any visual difference when worn with gold ornaments?

We are making the jewellery with polish which goes exactly with your gold ornaments. So you should not see any visible difference.

Will you customise jewellery for my taste?

Sure, our designer will sketch out the patterns in your mind, and after you approve it , we ll bring out the best to craft it.

Why is your jewels a little expensive , when we get the same patterns in cheaper range in the market?

You should understand that , the pricing is always for the quality of product you get. Cheap range items will be made of tin and micro plated where they use plastic and fibre stones. You will not get any service or resale for those items.

What’s special about Queen’s jewellery?

Queen’s is a house of replication for precious and gold jewellery in other metals in affordable rates without giving up the originality. Any dream designs could be brought into reality.

How long will it take for me to receive the jewellery?

If the product(s) is available in stock, we will deliver in 2 -3 working days inside India and 7 -10 working days internationally. Incase the product is out of stock we will take minimum of 20 days , depending on the pattern to manufacture and ship. If you need your products quicker, please contact us and we will try our best to accommodation your request.

Will you ensure a safe packing?

Sure! We will pack the items in airtight boxes and cover it with bubble wrap to ensure safe shipping without any damage.

Where are your stores located?

Our showrooms are in Coimbatore, TamilNadu, India. Our main showroom is in crosscut road , Gandhipuram and our branches are at Brookefields mall and Fun republic mall.

What is a Bridal consultation appointment?

This is a chance for you to talk to the designer about the kind of jewellery you like, and a chance to try the items on, and place an order if you wish. We suggest you bring your outfit so that we can exactly match your jewellery to compliment your look.

If I don’t like my jewellery, can I have a refund/ exchange?

We manufacture the jewellery specifically in your jewellery colour combination, so we cannot refund or exchange the items if you simply don’t like it. If there is a manufacturing fault then we may offer exchange/ refund. Please note that earrings cannot be returned for any reason due to hygiene reasons.

Do you send the items internationally?

Yes we send it globally.