Returns and Refunds


You may return any Queens order within 7 days of receipt of shipment if.

The item(s) you receive has a manufacturing defect, we may provide you with a refund, exchange or a credit note for the same amount.


If the reason for the return is not in relation to a manufacturing fault, we may provide an exchange or credit note, however Kyles reserve the right to refuse a refund or credit note if the jewellery is not a standard item with a neutral colour, of crystal. Please note that all items are customised online with the information provided during the ordering process. Please note that we cannot exchange or refund pierced stud earrings for hygiene reasons.


Please note that we are not liable for the cost for delivering items back to us.


When sending items back, please enclose a covering letter and include your order confirmation email with the package.